For many watch owners, there’s nothing quite as disappointing as spending time and money on a repair, only to find your watch faltering again.
Whether it’s a luxury piece or a sentimental keepsake, you expect it to stay ticking smoothly after a fix.
So, what went wrong?
Did the repair shop miss something, or is there more to consider about the durability of repairs?
Let’s break down the reasons why some repairs don’t hold, what you can do if it happens, and how a solid warranty or “guarantee” can give you peace of mind for when things don’t go as planned.
Why watch repairs sometimes don’t last, and why that means "broken after repair" is a common concern.
There are several reasons why repairs may not hold up as expected, and it’s may not always due to poor workmanship.
Here are some factors that can affect the durability of a watch repair:
Wear and tear and aging of the watch: Watches are intricate mechanisms that experience daily strain, especially if worn frequently. Regular use, exposure to elements, and accidental bumps can lead to new issues over time, even after repairs.
Underlying issues with the watch: Sometimes, a repair may address only the symptoms rather than the root cause. For example, replacing a worn part might temporarily solve a problem, but if there’s an underlying mechanical issue, it could lead to more failures.
During servicing, we retain parts that are still in good condition and replace only the worn-out ones to help manage repair costs, which can otherwise be very steep. However, after servicing, it’s possible for parts that were not replaced to break. This is particularly common with components like the mainspring and setting levers. Misuse is another frequent issue we encounter, such as incorrectly setting the watch's functions (e.g, day, date, or month) outside the designated safety zones. Doing so can force certain parts to move improperly, leading to breakage since watch parts are incredibly delicate. Another common issue is water damage caused by failing to lock back the crown securely after setting the watch.
Environmental factors: Watches can be sensitive to moisture, temperature changes, and even dust. Exposure to these elements can weaken parts over time, especially in older models or those without strong water resistance. This is especially prevalent in our hot and humid climate in Singapore. If water damage occurs after servicing, it may be due to an improperly completed job, but this depends on the circumstances.
Going to a reputable watch repair specialist can save you the trouble and disappointment of repeated repairs.
Choosing a reputable watch repair specialist can save you the trouble and disappointment of frustrating repair experiences or the need for multiple visits. A trusted repair provider not only has the expertise to diagnose and fix issues accurately but also uses high-quality parts and adheres to strict standards. At The Watch Specialists’ Clinic, we are a Swiss-trained, multi-generational, family-run business with decades of happy customers! A trusted repair provider not only has the expertise to diagnose and fix issues accurately but also uses high-quality parts and adheres to strict standards. At The Watch Specialists’ Clinic, we are a Swiss-trained, multi-generational, family-run business with decades of happy customers!
Specialists like us understand the intricacies of your timepiece and take the time needed for thorough, precise repairs, reducing the risk of quick fixes that may fail soon after. This level of professionalism not only preserves your watch’s longevity but also brings peace of mind.
For guidance on spotting reliable repair services, check out our recent article to understand red flags to watch out for in repair shops. This article highlights warning signs like overly broad guarantees, lack of transparency, and unrealistic promises of quick fixes—common tactics of shops that may lack the skills to properly care for your watch.
The importance of repair warrantees or “guarantees” to avoid paying double for repeated repairs.
When it comes to repairing something as valuable and intricate as a watch, a warranty can be a critical safeguard. Think of it as a safety net – a way to protect your investment if the initial repair doesn’t last. A warranty is more than just a promise; it’s an assurance that the repair shop stands by the quality of their work, reflecting their confidence and accountability.
The peace of mind a watch repair warranty brings
A solid warranty reassures you that if the same issue reoccurs, you won’t be burdened with additional costs for something that should have been fixed the first time. For instance, if you paid for a new crown, a warranty on that work means any failure within a set period will be taken care of by the repair shop. However, note that warranties typically apply to full servicing and may not cover specific adjustments like dial adjustments.
This sense of security is particularly valuable for high-end watches or sentimental pieces, where each repair can be a costly and delicate process.
Warranties as a mark of quality and trust
When a repair shop offers a warranty, it’s a sign they are committed to quality. This reflects their dedication to thorough work, careful diagnostics, and proper parts sourcing. Shops that offer warranties often have higher standards, knowing they are accountable if the repair doesn’t hold. This commitment builds trust between the shop and the customer, as you know they’ll stand behind their service.
READ THE FINE PRINT! Not all watch repair warranties are the same
It’s important to remember that warranties can vary in coverage. Some may cover only specific parts, while others include broader workmanship guarantees. For instance, a shop might offer a 6-month warranty on parts but only a 3-month warranty on labour. Some warranties might only cover issues directly related to the initial repair and exclude new problems that arise later. Knowing the details of what’s included – and what’s not – can help you avoid surprises if something goes wrong again.
Warranties and repeat repairs
In cases where repeat repairs are needed, a warranty can make the process smoother and more affordable. Instead of paying again for the same issue, a warranty allows you to return to the shop and have the issue addressed without extra charges. However, be aware that if new problems arise that weren’t part of the original repair, those might not be covered. Understanding these boundaries can help set realistic expectations and avoid misunderstandings.
One and done repairs! Hear from some of our customers!
Hearing from other customers who have had warranty-backed repairs can offer insight into what to expect and how warranties protect against unexpected issues. Here are some of our happy watch aficionados.
When your recently repaired watch falters, it’s easy to feel frustrated and uncertain. But understanding the limitations of repairs, the role of warranties, and the value of choosing a reputable repair specialist can make a significant difference in your experience. Speak to us today to see how we can help!
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